Customer Success Supervisor - Signature - Warwick, Ri

UPS

Warwick, RI, US
Not specified; not specified; not specified
Not specified (assumed to be hybrid based on industry norms).
Manage high volume of smaller customers
Drive customer satisfaction and retention at scale
Leverage dashboards and reporting for clients
UPS is seeking a Customer Success Supervisor for their Warwick, RI location, aimed at managing smaller customer accounts to enhance satisfaction and retention through effective engagement and data-driven strategies

Job Summary

  • The Signature Customer Success Supervisor will manage a high volume of smaller customers while driving satisfaction and retention at scale.
  • This role involves serving as the primary point of contact for assigned accounts, handling routine inquiries, and escalating complex issues as needed.
  • Candidates must have 0–4 years of experience in customer success or support roles with specific SMB account management experience.

Matching Summary

Match Score: 85

UPS is seeking a Customer Success Supervisor for their Warwick, RI location, aimed at managing smaller customer accounts to enhance satisfaction and retention through effective engagement and data-driven strategies.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Manage high volume of smaller customers
  • Drive customer satisfaction and retention at scale
  • Leverage dashboards and reporting for clients
  • Identify low-touch upsell opportunities
  • Monitor customer health metrics to prevent churn

Nice-to-have

  • Strong organizational skills for multiple engagements
  • Data-driven mindset for decision making
  • Excellent written communication skills
  • Ability to guide customers to resources
  • Proactive engagement with existing customers

Key Requirements

  • 0–4 years in customer success or support roles
  • SMB account management experience required
  • Must be a U.S. Citizen or National
  • Alien lawfully admitted for permanent residence
  • Alien authorized to work in the U.S.

Work Rights

Must be a U.S. Citizen, National, or authorized to work

Tailored Resume

Cover Letter