Job Summary

• The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.
• Responsibilities include performing business analysis and documentation of client reports and advices, providing status updates, and serving as the primary liaison between stakeholders and technology.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

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Skills & Requirements

Key Requirements

• 5 – 9 years experience in Collections Operation
• Hands on experience in Collection/Recovery Operations or Fraud and Dispute, Chargebacks, Credit Bureau
• Extensive knowledge of Bank's Transactional Processing platforms
• Bachelor's degree

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