The Portal Support Analyst will be responsible for supporting, maintaining, and configuring the APEX Connect portal, acting as the primary contact for user queries and application issues
Job Summary
The Portal Support Analyst will be responsible for supporting, maintaining, and configuring the APEX Connect portal, acting as the primary contact for user queries and application issues.
Key responsibilities include investigating and resolving tickets, managing user roles and permissions, monitoring system performance, and creating technical documentation.
The role requires strong IT skills, experience with fund administration applications, and excellent communication abilities to collaborate with global teams and business stakeholders.
Matching Summary
The Portal Support Analyst will be responsible for supporting, maintaining, and configuring the APEX Connect portal, acting as the primary contact for user queries and application issues.
Skills & Requirements
Must-have
Application support for APEX Connect portal
Investigate, prioritize, and resolve user queries
Portal configuration and user management
Incident management and system monitoring
Create and maintain technical documentation
Collaborate with global teams and stakeholders
Nice-to-have
User-focused mindset for positive support
Proactive in identifying and suggesting improvements
Ability to act as a subject matter expert
Key Requirements
5 - 7 years of experience
Bachelor Degree Level or equivalent qualifications/work experience
Experience with fund administration and finance applications
Knowledge of Fund Administration, Transfer Agency, Payments and associated technologies
Able to manage team and guide them with the Standard process