Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences
Job Summary
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better.
We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support.
Matching Summary
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Skills & Requirements
Must-have
Applied machine learning knowledge
Product-focused ML team
Transformer neural networks
Customer impact measurement
Nice-to-have
Scientific thinking skills
Pragmatic innovation
Collaboration with stakeholders
Ambiguity comfort
Key Requirements
3-5 years applied ML experience
Advanced education in ML or related field (e.g. MSc)