Base: $94,000 - $118,000; bonus/equity: not specif...
Fully remote
Lead and develop teams
Oversee contact center kpis
Analyze trends and implement strategies
Lead and optimize LiveCall Contact Center operations, managing Call Center Managers and driving operational excellence through data-driven decision-making
Job Summary
Lead and optimize LiveCall Contact Center operations, managing Call Center Managers and driving operational excellence through data-driven decision-making.
Oversee all contact center KPIs, including telephony and client performance metrics, and partner with Workforce Management and Quality teams to optimize staffing and quality programs.
ResMed offers a comprehensive benefits package, flexible work arrangements, and a culture that allows employees to grow personally and professionally.
Matching Summary
Lead and optimize LiveCall Contact Center operations, managing Call Center Managers and driving operational excellence through data-driven decision-making.
Salary
Base: $94,000 - $118,000; Bonus/Equity: Not specified; Benefits: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance