Digital Customer Success Program Manager

Workday

Atlanta, Georgia, USA
Base: $95,200 - $142,800 usd (atlanta); base: $90,...
Fully remote
5+ years program management experience
Customer success operations expertise
Cross-functional coordination skills
Workday is seeking a Digital Customer Success Program Manager to enhance its customer success programs globally. The ideal candidate will have over five years of experience in program management or digital customer engagement, with a strong emphasis on cross-functional collaboration and customer success expertise

Job Summary

  • This role sits within the Digital Customer Success team at Workday, a Fortune 500 company dedicated to redefining value delivery at scale.
  • You will own initiatives across digital customer success areas, including improving tooling, designing journeys, and exploring AI-powered productivity for account teams.
  • The position offers a flexible work approach requiring at least half of your time in the office or field with customers and partners each quarter.

Matching Summary

Match Score: 85

Workday is seeking a Digital Customer Success Program Manager to enhance its customer success programs globally. The ideal candidate will have over five years of experience in program management or digital customer engagement, with a strong emphasis on cross-functional collaboration and customer success expertise.

Salary

Base: $95,200 - $142,800 USD (Atlanta); Base: $90,500 - $160,700 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants

Skills & Requirements

Must-have

  • 5+ years program management experience
  • Customer success operations expertise
  • Cross-functional coordination skills
  • Digital customer engagement strategy
  • Roadmap and delivery planning

Nice-to-have

  • Gainsight and Planhat platform knowledge
  • AI-powered productivity improvements
  • Design thinking application
  • Enterprise software industry background
  • PMP or Agile certification preferred

Key Requirements

  • 5+ years in program management or customer success operations
  • Experience translating business needs into roadmaps
  • Project management certification (PMP, Agile, SAFe) preferred

Work Rights

Not specified

Tailored Resume

Cover Letter