Director, Customer Care

Mayoly

Omaha, NE, US
Base: $156,900.00 - $247,000.00; bonus/equity: not...
Hybrid (3 days on-site, 1 day remote)
Customer experience (cx)
Sap experience
Vendor management
The Director of Customer Care at Mayoly in Omaha, NE, is responsible for transforming the customer care organization, enhancing customer experience, and optimizing operations through strategic leadership. This hybrid role demands extensive experience in customer service management and vendor relations, with a strong emphasis on SAP proficiency

Job Summary

  • The Director of Customer Care is responsible for transforming the Customer Care organization.
  • This role ensures seamless customer journeys and high customer satisfaction.
  • The position involves overseeing vendor partnerships and optimizing internal and external resources.

Matching Summary

Match Score: 85

The Director of Customer Care at Mayoly in Omaha, NE, is responsible for transforming the customer care organization, enhancing customer experience, and optimizing operations through strategic leadership. This hybrid role demands extensive experience in customer service management and vendor relations, with a strong emphasis on SAP proficiency.

Salary

Base: $156,900.00 - $247,000.00; Bonus/Equity: Not specified; Benefits: Comprehensive package including healthcare and retirement

Skills & Requirements

Must-have

  • Customer Experience (CX)
  • SAP experience
  • Vendor management
  • People management
  • Operational excellence

Nice-to-have

  • Strong relationship skills
  • Advanced financial acumen
  • Ability to influence stakeholders

Key Requirements

  • Bachelor’s Degree required
  • Minimum of 10 years of Customer Care experience
  • Minimum of 10 years of people management experience

Work Rights

Not specified

Tailored Resume

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