AvePoint is seeking a Salesforce Support Engineer in Manila, Philippines, to provide Level 1 and Level 2 support to clients, focusing on troubleshooting and issue resolution. The ideal candidate should possess strong technical aptitude, teamwork abilities, and a commitment to customer satisfaction
Job Summary
The role involves providing Level 1 and Level 2 support to existing clients while serving as the primary contact for issue resolution.
Candidates must work closely with the R&D team to conduct preliminary investigations and communicate effectively on bug fixes.
The position requires maintaining positive relationships with stakeholders and committing to strict SLAs for response and resolution times.
Matching Summary
Match Score: 85
AvePoint is seeking a Salesforce Support Engineer in Manila, Philippines, to provide Level 1 and Level 2 support to clients, focusing on troubleshooting and issue resolution. The ideal candidate should possess strong technical aptitude, teamwork abilities, and a commitment to customer satisfaction.
Skills & Requirements
Must-have
Level 1 and Level 2 Support experience
Troubleshooting and diagnosis skills
Root cause analysis capability
SLA commitment and adherence
Effective stakeholder communication
R&D team collaboration
Nice-to-have
Resilience under tight deadlines
Agility and passion for teamwork
Fresh ideas and continuous learning
Training and hand-holding sessions
Onsite support availability
Key Requirements
English language proficiency for training sessions