Broker Support Qa Analyst

D&D Insurance Agency Inc

Harrisburg, PA, US
**
Quality assurance auditing experience
Microsoft office proficiency
Customer service over phone
** Ritter Insurance Marketing is seeking a Broker Support QA Analyst to oversee Quality Assurance standards and assist in supporting independent insurance agents in the senior health and life insurance market. The ideal candidate should have experience in customer service and case management, along with strong communication and computer skills. **

Job Summary

  • The role is responsible for auditing Quality Assurance standards and communicating trends to the Broker Support leadership team.
  • Candidates will serve as the first point of contact for Case Managers regarding quality, processes, and metrics while providing hands-on coaching.
  • The company offers a competitive compensation package including medical/dental/vision insurance, 401(k), and paid holidays.

Matching Summary

Match Score: 75

** Ritter Insurance Marketing is seeking a Broker Support QA Analyst to oversee Quality Assurance standards and assist in supporting independent insurance agents in the senior health and life insurance market. The ideal candidate should have experience in customer service and case management, along with strong communication and computer skills. **

Skills & Requirements

Must-have

  • Quality Assurance auditing experience
  • Microsoft Office proficiency
  • Customer service over phone
  • Case Manager background
  • Insurance industry knowledge

Nice-to-have

  • Positive attitude and teamwork
  • Process improvement recommendations
  • Hands-on coaching abilities

Key Requirements

  • High School Diploma or equivalent
  • One year Case Manager experience
  • One year customer service experience
  • One year Microsoft Office experience

Work Rights

Not specified

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