Job Summary

• The Customer Success Lead - Enterprise Research Team role offers growth potential opportunities, professional development, an engaging small team environment, and amazing benefits.
• The Team Lead assists in the oversight of a team of research professionals to fulfill all orders for our large-scale and complex business license research projects for our enterprise level clients.
• Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.

Matching Summary

Salary

Base: $68,900.00 - $118,050.00 USD; Bonus/Equity: Eligible for Bonus; Benefits: Medical, Dental, Vision, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance, Vacation/Sick Time, Paid Parental Leave

Skills & Requirements

Key Requirements

• Experience in Law Firm segment research
• Ability to delegate work appropriately
• Experience creating new workflows and SOPs
• Monitor team KPIs and outputs
• Quality control monitoring and customer feedback solicitation

Work Rights