Him Ops Patient Portal Representative

Advocate Health

Base: $21.85 - $32.80 ph; premium: $1.50 ph shift ...
Not specified (assumed 2nd shift position with training during 1st shift).
Hipaa regulations compliance
Patient portal proxy access management
High-volume call center environment
Advocate Health is seeking a Him Ops Patient Portal Representative for their Enterprise Revenue Cycle team to provide customer service in a high-volume call center environment. The role involves handling inquiries related to the patient portal, ensuring compliance with privacy laws, and supporting patient needs

Job Summary

  • The role involves answering inbound messages and calls to resolve patient portal issues while ensuring strict adherence to HIPAA regulations.
  • Employees will verify proxy signatures and manage patient authorization requests within a high-volume call center setting.
  • Advocate Health offers comprehensive benefits including health insurance, retirement plans, and paid time off for eligible full-time teammates.

Matching Summary

Match Score: 75

Advocate Health is seeking a Him Ops Patient Portal Representative for their Enterprise Revenue Cycle team to provide customer service in a high-volume call center environment. The role involves handling inquiries related to the patient portal, ensuring compliance with privacy laws, and supporting patient needs.

Salary

Base: $21.85 - $32.80 per hour; Premium: $1.50 per hour shift differential available; Benefits: Comprehensive suite including medical, dental, vision, and retirement match

Skills & Requirements

Must-have

  • HIPAA regulations compliance
  • patient portal proxy access management
  • high-volume call center environment
  • electronic medical record systems proficiency
  • strong multi-tasking and time management

Nice-to-have

  • empathy in customer interactions
  • medical terminology comprehension
  • employee training assistance capability
  • trend analysis and reporting skills
  • independent problem-solving abilities

Key Requirements

  • High School Graduate or Equivalent
  • 1-2 years of customer service experience
  • Experience in healthcare or health information management preferred

Work Rights

Not specified

Tailored Resume

Cover Letter