E-commerce Customer Service Specialist

Husqvarna Forest and Garden

Warsaw, Poland
Not specified; not specified; benefits include mul...
Hybrid
Minimum 2 years e-commerce customer support experience
Fluent english c1/c2 proficiency required
Experience handling second line support tickets
The role focuses on establishing best-in-class centralized e-commerce processes within a Shared Service Centre in Warsaw

Job Summary

  • The role focuses on establishing best-in-class centralized e-commerce processes within a Shared Service Centre in Warsaw.
  • Candidates will handle complex second-line support tickets, validate order data, and assist with receivables activities such as invoicing and collections.
  • The position offers a hybrid working model with one day of remote work flexibility and access to comprehensive social benefits including private medical care.

Matching Summary

The role focuses on establishing best-in-class centralized e-commerce processes within a Shared Service Centre in Warsaw.

Salary

Not specified; Not specified; Benefits include MultiSport card, private medical care, group insurance, lunch card, and product discounts

Skills & Requirements

Must-have

  • Minimum 2 years e-commerce customer support experience
  • Fluent English C1/C2 proficiency required
  • Experience handling second line support tickets
  • Ability to analyze and validate order data across systems

Nice-to-have

  • Experience with SAP or CRM/ERP systems
  • Basic knowledge of finance processes like collections
  • Analytical skills for reporting and process improvement

Key Requirements

  • 2+ years experience in e-commerce customer support
  • Fluent English (C1/C2) language skills
  • Experience with ticketing systems and data analysis

Work Rights

Not specified

Tailored Resume

Cover Letter