Service Design Manager

Thebeverlybank

Hybrid
End-to-end service design process
Define target-state journeys
Service blueprints
You will help shape the future of customer relationship management in the Business Bank, working at the intersection of customer experience, colleague experience, AI, and platform transformation

Job Summary

  • You will help shape the future of customer relationship management in the Business Bank, working at the intersection of customer experience, colleague experience, AI, and platform transformation.
  • You will use service design, critical thinking, and deep empathy to explore how work should evolve, identify where the greatest opportunities exist, and define service blueprints that can guide delivery.
  • This is an opportunity to influence not just individual experiences, but the broader model for how customer relationship management is delivered in the future.

Matching Summary

You will help shape the future of customer relationship management in the Business Bank, working at the intersection of customer experience, colleague experience, AI, and platform transformation.

Skills & Requirements

Must-have

  • end-to-end service design process
  • define target-state journeys
  • service blueprints
  • cross-functional collaboration
  • AI application in practice

Nice-to-have

  • naturally curious
  • energised by solving problems
  • thrive in ambiguity
  • customer-centric culture
  • co-creating with diverse teams

Key Requirements

  • Strong experience in service design
  • Strong design toolkit
  • Worked in large, complex organisations
  • Experience shaping solutions across CRM platforms
  • Experience in financial services

Work Rights

Not specified

Tailored Resume

Cover Letter