Senior Customer Success Manager

Brightfield

Remote, United States
**
8+ years b2b customer success experience
Enterprise account management in saas
Executive relationship building skills
** Brightfield is seeking a Senior Customer Success Manager to enhance relationships with strategic customers using their AI-powered SaaS platform, TDX. The ideal candidate will have extensive experience in enterprise account management, particularly within a SaaS environment, and will thrive in a collaborative, fully remote work culture. **

Job Summary

  • Brightfield is an AI company empowering Global 2000 clients with analytic insights through its TDX platform.
  • The Senior Customer Success Manager will own strategic enterprise accounts, driving onboarding, adoption, and retention.
  • This role requires a trusted advisor capable of leading executive conversations and identifying expansion opportunities.

Matching Summary

Match Score: 75

** Brightfield is seeking a Senior Customer Success Manager to enhance relationships with strategic customers using their AI-powered SaaS platform, TDX. The ideal candidate will have extensive experience in enterprise account management, particularly within a SaaS environment, and will thrive in a collaborative, fully remote work culture. **

Skills & Requirements

Must-have

  • 8+ years B2B Customer Success experience
  • Enterprise account management in SaaS
  • Executive relationship building skills
  • Product-led growth environment experience
  • Quarterly Business Review delivery

Nice-to-have

  • Contingent workforce analytics background
  • Services procurement industry knowledge
  • Salesforce and project management tools
  • Data-driven decision making mindset
  • Cross-functional collaboration abilities

Key Requirements

  • 8+ years B2B Customer Success or Account Management experience
  • Proven track record in high-growth global SaaS companies
  • Experience managing enterprise customer relationships
  • Strong written and verbal communication skills

Work Rights

Not specified

Tailored Resume

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