Base: $22-$24 ph; bonus/equity: eligible for incen...
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Multi-channel help desk experience voice email sms
Customer-facing healthcare field advocacy or insurance
Remote work environment experience required
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Cadence Health is seeking a Patient Success Advocate to provide comprehensive support to patients enrolled in their remote monitoring program. The role requires strong customer service skills, particularly in a healthcare context, with specific hours on weekends and evenings.
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Job Summary
The role involves delivering comprehensive support to patients in a remote monitoring program across phone, email, and chat channels.
Cadence Health aims to deliver proactive care to one million seniors by 2030 using technology-enabled clinical teams.
This position requires availability on weekends and weekday evenings to ensure continuous patient support.
Matching Summary
Match Score: 75
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Cadence Health is seeking a Patient Success Advocate to provide comprehensive support to patients enrolled in their remote monitoring program. The role requires strong customer service skills, particularly in a healthcare context, with specific hours on weekends and evenings.
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Salary
Base: $22-$24 per hour; Bonus/Equity: Eligible for incentive compensation; Benefits: Full-time employees eligible for benefits package
Skills & Requirements
Must-have
Multi-channel help desk experience voice email SMS
Customer-facing healthcare field advocacy or insurance
Remote work environment experience required
Metrics-driven position experience
Problem solving and troubleshooting skills
Nice-to-have
Zendesk platform experience preferred
Remote patient monitoring support background
Experience working with Medicare patients
Willingness to receive and provide feedback
Eagerness to learn and grow professionally
Key Requirements
Prior experience working in a remote work environment
Experience in customer-facing healthcare related field