Enterprise Customer Success Manager

DARKTRACE AUSTRALIA PTY

Austin, TX, US
Base: $100k-$115k; bonus/equity: commission 80/20 ...
Hybrid
Customer success management
Driving net revenue retention
Conducting business reviews
Darktrace is a global leader in AI for cybersecurity protecting nearly 10,000 organizations with a proprietary AI platform

Job Summary

  • Darktrace is a global leader in AI for cybersecurity protecting nearly 10,000 organizations with a proprietary AI platform.
  • The role involves managing a portfolio of 30-40 customers to maximize deployment utility and grow annual recurring revenue.
  • Benefits include 100% medical, dental, and vision insurance, paid parental leave, pet insurance, and a 401(k) plan.

Matching Summary

Darktrace is a global leader in AI for cybersecurity protecting nearly 10,000 organizations with a proprietary AI platform.

Salary

Base: $100k-$115k; Bonus/Equity: Commission 80/20 split; Benefits: 100% medical, dental, vision insurance plus dependents, paid parental leave, pet insurance, commuter benefits, 401(k)

Skills & Requirements

Must-have

  • Customer Success Management
  • Driving Net Revenue Retention
  • Conducting business reviews
  • Managing customer escalations
  • Collaboration with sales and technical teams
  • Presentation to CISOs and security experts
  • Hybrid work arrangement

Nice-to-have

  • Passion for cybersecurity and AI
  • Mentoring junior team members
  • Strong time management skills
  • Self-motivation
  • Building strategic partnerships

Key Requirements

  • Minimum 5 years experience in Customer Success or related roles
  • Strong communication and presentation skills
  • Foundational understanding of cybersecurity concepts
  • Familiarity with enterprise networking technology preferred

Work Rights

Not specified

Tailored Resume

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