Customer Service - Bank Sales & Service

USAA

Phoenix, Arizona, US
Base: $43,680.00 - $44,680.00; bonus/equity: not s...
Needs-based sales conversations
Banking products and services
Inbound member calls
USAA seeks to empower members to achieve financial security through competitive products, exceptional service, and trusted advice

Job Summary

  • USAA seeks to empower members to achieve financial security through competitive products, exceptional service, and trusted advice.
  • A comprehensive, fully paid three-month training program is provided, including all materials, discussions, hands-on training, and e-learning modules.
  • Employees enjoy best-in-class benefits supporting physical, financial, and emotional wellness, including comprehensive medical, dental, and vision plans, 401(k), pension, and paid time off.

Matching Summary

USAA seeks to empower members to achieve financial security through competitive products, exceptional service, and trusted advice.

Salary

Base: $43,680.00 - $44,680.00; Bonus/Equity: Not specified; Benefits: Comprehensive medical, dental, vision, 401(k), pension, PTO

Skills & Requirements

Must-have

  • Needs-based sales conversations
  • Banking products and services
  • Inbound member calls
  • Multiple systems navigation
  • Time and call management

Nice-to-have

  • Empathy, active listening, professionalism
  • Continuous improvement and development
  • Proactive and independent support style
  • Military veterans and spouses encouraged

Key Requirements

  • High School Diploma OR GED
  • 1 year customer engagement in needs-based sales
  • Over six months high-volume phone engagement
  • Job-related assessment completion required

Work Rights

Not specified

Tailored Resume

Cover Letter