Customer Service Representative

Marshall Motor Group

Loughton, United Kingdom
Base: £26,509; bonus/equity: ote up to £28,000 wit...
On-site
Previous customer service experience
Confident communicator
Strong listening skills
Marshall Motor Group is seeking a confident and enthusiastic Customer Service Representative for their Aftersales Contact Centre in Loughton. The role involves handling customer inquiries, bookings, and providing exceptional service, with potential earnings up to £28,000

Job Summary

  • This role involves being the first point of contact for aftersales customers handling inbound service and repair bookings.
  • Employees will make outbound calls to check on servicing needs and offer additional support or products.
  • The position offers a competitive bonus scheme, life insurance, a contributory pension, and exclusive employee discounts.

Matching Summary

Match Score: 85

Marshall Motor Group is seeking a confident and enthusiastic Customer Service Representative for their Aftersales Contact Centre in Loughton. The role involves handling customer inquiries, bookings, and providing exceptional service, with potential earnings up to £28,000.

Salary

Base: £26,509; Bonus/Equity: OTE up to £28,000 with uncapped earning potential; Benefits: 25 days annual leave + bank holidays, life assurance, pension, car discounts

Skills & Requirements

Must-have

  • Previous customer service experience
  • Confident communicator
  • Strong listening skills
  • Comfortable using multiple systems

Nice-to-have

  • Target-driven environment experience
  • Positive eager to learn attitude
  • Ability to build rapport with customers

Key Requirements

  • Previous customer service experience required
  • Strong attention to detail required

Work Rights

Not specified

Tailored Resume

Cover Letter