Service Desk Technician

First American Financial

Base: $23.37 - $31.14 hourly; bonus/equity: not sp...
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Pc/laptop and hardware troubleshooting
Mobile device and application support
Knowledge centered service (kcs) methodology
** First American Financial is seeking a Service Desk Technician to provide first-line technical support to internal customers in a fully remote capacity. The ideal candidate will have relevant experience in technical support, strong customer service skills, and familiarity with IT methodologies. **

Job Summary

  • First American Financial is seeking a Service Desk Technician to provide critical first-line support for internal customers across various technical channels.
  • The role requires strict adherence to Knowledge Centered Service (KCS) and ITIL methodologies to ensure accurate resolution and knowledge base contributions.
  • Candidates will benefit from a comprehensive benefits package including medical, dental, vision, 401k, and PTO within an inclusive, people-first culture.

Matching Summary

Match Score: 75

** First American Financial is seeking a Service Desk Technician to provide first-line technical support to internal customers in a fully remote capacity. The ideal candidate will have relevant experience in technical support, strong customer service skills, and familiarity with IT methodologies. **

Salary

Base: $23.37 - $31.14 Hourly; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401k, PTO, employee stock purchase plan

Skills & Requirements

Must-have

  • PC/Laptop and hardware troubleshooting
  • Mobile device and application support
  • Knowledge Centered Service (KCS) methodology
  • IT Infrastructure Library (ITIL) adherence
  • Incident documentation in ITSM software

Nice-to-have

  • HDI Support Center Analyst certification
  • Proprietary software experience
  • Cloud-based system knowledge
  • Excellent telephone etiquette
  • Creative problem-solving skills

Key Requirements

  • Associate degree in IT or equivalent hands-on experience
  • 4 years of directly related service desk experience preferred
  • HDI Support Center Analyst certification preferred

Work Rights

Not specified

Tailored Resume

Cover Letter