Remote Response Associate, Roadside Assistance Csr

Agero

Remote, US
Remote
Handle inbound emergency calls
Dispatch service providers
Calm empathetic guidance
Agero is the #1 B2B provider of digital driver assistance services with over 150 million vehicle coverage points

Job Summary

  • Agero is the #1 B2B provider of digital driver assistance services with over 150 million vehicle coverage points.
  • Response Associates serve as the first point of contact for customers experiencing vehicle breakdowns or emergencies.
  • The role requires managing high-stress situations with calm, empathetic guidance while coordinating rapid dispatch of tow trucks.

Matching Summary

Agero is the #1 B2B provider of digital driver assistance services with over 150 million vehicle coverage points.

Skills & Requirements

Must-have

  • Handle inbound emergency calls
  • Dispatch service providers
  • Calm empathetic guidance
  • High-stress situation management
  • Quick decision making under pressure

Nice-to-have

  • Strong communication skills
  • Team collaboration abilities
  • Adaptability to shift schedules

Key Requirements

  • Full-time availability for various shifts
  • Willingness to travel to Medford for initial onboarding
  • Ability to work early mornings, days, afternoons, evenings, or nights

Work Rights

Not specified

Tailored Resume

Cover Letter