As the Customer Banking Specialist in our Clayton Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
Job Summary
As the Customer Banking Specialist in our Clayton Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
Support customers with enquiries, maintenance on accounts and process applications for credit products, complete Financial Health Checks to assess customers’ financial needs and identify any changes.
We’re interested in hearing from people who have proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.
Matching Summary
As the Customer Banking Specialist in our Clayton Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
Skills & Requirements
Must-have
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
Financial Health Checks
Demonstrate in-branch technology
Problem-solve and provide solutions
Nice-to-have
Act with integrity
Place customer at centre
See the big picture
Holistic customer solutions
Genuine interest in career growth
Key Requirements
Proven experience delivering exceptional Customer Service