Senior Customer Services Officer

PCCW-HKT DataCom Services Ltd

Hong Kong, HK, HK
Performance bonus mentioned; medical + dental insu...
On-site
Inbound and written inquiry handling
Claims issues resolution
Policy application status support
PCCW-HKT DataCom Services Ltd is seeking a Senior Customer Services Officer to manage customer inquiries and problems, particularly in the insurance sector. Applicants should have relevant qualifications and experience in customer service, with a focus on handling complex issues independently

Job Summary

  • The role involves handling inbound and written inquiries from customers regarding policy applications, products, and claims.
  • Candidates must be available for shift duty and capable of resolving problem cases independently.
  • The company offers a structured training programme, medical and dental insurance, and a clear career path.

Matching Summary

Match Score: 85

PCCW-HKT DataCom Services Ltd is seeking a Senior Customer Services Officer to manage customer inquiries and problems, particularly in the insurance sector. Applicants should have relevant qualifications and experience in customer service, with a focus on handling complex issues independently.

Salary

Performance bonus mentioned; Medical and dental insurance coverage included; Birthday Leave and Staff Discount provided

Skills & Requirements

Must-have

  • Inbound and written inquiry handling
  • Claims issues resolution
  • Policy application status support
  • Shift duty availability required
  • Internal and external party collaboration

Nice-to-have

  • Independent problem solving skills
  • Professional service delivery
  • Ad hoc task execution

Key Requirements

  • HKCEE / DSE or above qualification
  • IIQE Paper 1 & 3 certification required
  • Minimum 2 years customer services experience
  • At least 1 year in Employee Benefit sector

Work Rights

Not specified

Tailored Resume

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