Operational Support Engineer

Kyndryl

Hoofddorp, Netherlands
On-site
Base24-eps support
Mainframe (ibm z/os) and unix experience
Itil/servicenow incident management
Kyndryl is seeking an Operational Support Engineer to manage and maintain BASE24-eps in production and testing environments. The role requires expertise in payment systems and mainframe technology, with a focus on customer success and collaboration. The position offers opportunities for growth, learning, and a supportive work culture

Job Summary

  • Support and maintain BASE24-eps in production and test/acceptance environments.
  • Investigate and resolve incidents and problems using ITIL/ServiceNow.
  • Perform deployments, configuration updates, and controlled changes.

Matching Summary

Match Score: 85

Kyndryl is seeking an Operational Support Engineer to manage and maintain BASE24-eps in production and testing environments. The role requires expertise in payment systems and mainframe technology, with a focus on customer success and collaboration. The position offers opportunities for growth, learning, and a supportive work culture.

Skills & Requirements

Must-have

  • BASE24-eps support
  • Mainframe (IBM z/OS) and UNIX experience
  • ITIL/ServiceNow incident management
  • Software/configuration installation and updates
  • 24/7 monitoring and troubleshooting

Nice-to-have

  • Growth mindset and customer focus
  • Clear communication and analytical thinking
  • Automation and tooling improvements

Key Requirements

  • Experience with BASE24-eps, ICE-XS, or other online payment systems
  • Strong background in Mainframe (IBM z/OS) and UNIX
  • Familiarity with TSO, MQ, AOC, DB2, IMS
  • ITIL-based incident/problem management (ServiceNow)
  • Certificate & key management
  • CyberArk and identity/security administration
  • Ability to work effectively across teams and stakeholders

Work Rights

Not specified

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