R000075004 Customer Service Officer (night Shift/weekend)

Toll Group

Bayan Lepas, Malaysia
On-site
Data entry and maintenance
Milestone tracking across countries
Respond to customer and internal queries
Enter and maintain operational data accurately in accordance with Standard Operating Procedures (SOPs)

Job Summary

  • Enter and maintain operational data accurately in accordance with Standard Operating Procedures (SOPs).
  • Respond promptly to customer and internal queries via email and Teams chat, providing accurate and relevant information.
  • Collaborate with team members to identify, recommend, and implement process improvements as part of the Continuous Improvement initiative.

Matching Summary

Enter and maintain operational data accurately in accordance with Standard Operating Procedures (SOPs).

Skills & Requirements

Must-have

  • Data entry and maintenance
  • Milestone tracking across countries
  • Respond to customer and internal queries
  • Validate operational details
  • Quality control of completed work
  • Proactive communication with teams
  • Proficiency in Microsoft Office Suite

Nice-to-have

  • Continuous improvement initiatives
  • Solve logistics challenges
  • Build meaningful connections
  • Friendly, caring teams

Key Requirements

  • Diploma/Degree in Logistics, Supply Chain, Business, or related field (preferred)
  • Prior experience in logistics, operations, or milestone tracking (advantage)
  • Typing proficiency: 30-40 WPM with 95%+ accuracy
  • Ability to work Night Shift and weekend shifts
  • Ability to support operations on public holidays

Work Rights

Must be entitled to work in Malaysia

Tailored Resume

Cover Letter