As the Vice President for Customer Success, you will be responsible for owning customer growth, delighting customers through their journey at Zenoti
Job Summary
As the Vice President for Customer Success, you will be responsible for owning customer growth, delighting customers through their journey at Zenoti.
The incumbent will lead the teams to achieve and maintain Churn and NRR goals and deliver ROI to the customers from the Zenoti products they have subscribed to.
Continuously improve and scale customer success processes, including onboarding, adoption, renewals, and escalation management.
Matching Summary
As the Vice President for Customer Success, you will be responsible for owning customer growth, delighting customers through their journey at Zenoti.
Skills & Requirements
Must-have
Drive customer growth and delight
Enable customer ROI
Achieve churn and NRR goals
Influence future lifetime value
Monitor customer health metrics
Nice-to-have
Consulting and professional methodologies
Optimize customer lifecycle
Map customer journey
Key Requirements
Minimum 10 years of experience in Customer Success