Customer Interactions Channel Integration Lead

Santander UK

Madrid, Spain
Hybrid
Customer interactions channel integration
Translate strategy into use cases
Influence channel evolution
Santander is evolving into a technology-driven organization, driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible

Job Summary

  • Santander is evolving into a technology-driven organization, driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
  • The role involves translating global CI strategy into actionable use cases, influencing channel evolution, ensuring CI is embedded in target designs, industrializing use cases, and owning the global CI use case pipeline.
  • Benefits include a competitive reward package, global opportunities, hybrid working models, flexible hours, extensive learning platforms, performance-based bonuses, preferential banking terms, and wellness programs.

Matching Summary

Santander is evolving into a technology-driven organization, driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

Skills & Requirements

Must-have

  • Customer Interactions Channel Integration
  • translate strategy into use cases
  • influence channel evolution
  • embed CI capabilities
  • cross-domain representation
  • pipeline prioritization and coordination

Nice-to-have

  • bold thinking and innovation
  • customer-centric transformation
  • risk management approach
  • holistic wellbeing promotion
  • family-friendly programs

Key Requirements

  • +10 years experience
  • Fluent in English and Spanish
  • Strong understanding of channel ecosystems
  • Strong stakeholder management skills

Work Rights

Not specified

Tailored Resume

Cover Letter