Customer Service Agent-rocky Mount

North Carolina Department of Revenue

Rocky Mount, NC, US
Base: $39,244 py; bonus/equity: 5% premium for spy...
Hybrid
High school diploma or ged
Two years related administrative experience
Strong verbal and written communication skills
The North Carolina Department of Revenue is hiring Customer Service Agents to guide taxpayers and support compliance with state revenue laws

Job Summary

  • The North Carolina Department of Revenue is hiring Customer Service Agents to guide taxpayers and support compliance with state revenue laws.
  • Candidates receive comprehensive training on tax concepts and systems without needing prior tax experience, followed by a hybrid-to-remote work path.
  • The position offers a starting salary of $39,244 with a 5% immediate bump for Spanish fluency and additional benefits including a top-funded pension plan.

Matching Summary

The North Carolina Department of Revenue is hiring Customer Service Agents to guide taxpayers and support compliance with state revenue laws.

Salary

Base: $39,244 per year; Bonus/Equity: 5% premium for Spanish fluency ($41,206); Benefits: Comprehensive health insurance, pension, 14 vacation days, 12 sick days

Skills & Requirements

Must-have

  • High school diploma or GED
  • Two years related administrative experience
  • Strong verbal and written communication skills
  • Computer proficiency and word processing skills
  • Ability to handle irate customers professionally

Nice-to-have

  • Spanish bilingual fluency for salary premium
  • Prior tax or state government experience
  • Commitment to integrity and fairness
  • Interest in career advancement within agency

Key Requirements

  • High school diploma or GED
  • Two years of related administrative experience
  • Tax compliance verification required
  • Federal and state criminal background check

Work Rights

Not specified

Tailored Resume

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