The Service Delivery Manager is responsible for the end-to-end delivery, governance, and continuous improvement of Support and Maintenance services for complex Airport, Border Control, and/or Seaport customers
Job Summary
The Service Delivery Manager is responsible for the end-to-end delivery, governance, and continuous improvement of Support and Maintenance services for complex Airport, Border Control, and/or Seaport customers.
This role ensures service performance aligns with contractual obligations, operational standards, and customer expectations, with a strong focus on service quality, reliability, and risk management.
Amadeus offers a critical mission and purpose, a truly global DNA, great opportunities to learn, a caring environment, a complete rewards offer, a flexible working model, a diverse and inclusive community, and is a reliable company.
Matching Summary
The Service Delivery Manager is responsible for the end-to-end delivery, governance, and continuous improvement of Support and Maintenance services for complex Airport, Border Control, and/or Seaport customers.
Skills & Requirements
Must-have
end-to-end service delivery
mission-critical environments
ITIL-based service management
customer relationship management
contract scope management
Nice-to-have
strategic thinker
high level of autonomy
collaborative team player
flexible working model
diverse and inclusive community
Key Requirements
ITIL Certification preferred
10+ years of experience in Service Delivery Management
Minimum of 5 years’ previous experience in contract fulfillment
Experience managing and negotiating with external customers
Bachelor’s degree in business, IT, Engineering, or related field