Senior Customer Researcher

TIAA

Base: $113,000pyr - $152,000pyr; bonus/equity: pyr...
5+ years designing research programs
Experience managing external vendors
Strong statistical analysis skills
The role involves analyzing survey and operational data to report on client health metrics and support business outcomes

Job Summary

  • The role involves analyzing survey and operational data to report on client health metrics and support business outcomes.
  • Candidates must influence decision-making by presenting compelling insights derived from combining timely survey results with operational data.
  • TIAA offers a comprehensive Total Rewards package including a superior retirement program and competitive health and wellness benefits.

Matching Summary

The role involves analyzing survey and operational data to report on client health metrics and support business outcomes.

Salary

Base: $113,000/yr - $152,000/yr; Bonus/Equity: Participation in performance-linked incentive programs possible; Benefits: Comprehensive Total Rewards including retirement, health, and wellness offerings

Skills & Requirements

Must-have

  • 5+ years designing research programs
  • Experience managing external vendors
  • Strong statistical analysis skills
  • Ability to translate data into insights

Nice-to-have

  • Predictive modeling experience
  • Programming skills
  • Data visualization expertise
  • Continuous improvement mindset

Key Requirements

  • University Degree required
  • 5+ years of relevant experience required
  • 7+ years preferred

Work Rights

Not specified

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