Lead Customer Service Representative

Destination Pet LLC

Pittsburgh, PA, United States
Base: $14.00–$16.00ph doe; bonus/equity: tips incl...
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1+ year customer service experience
Ability to lift 40 lbs
Evening weekend holiday availability
** Destination Pet LLC is seeking a Lead Customer Service Representative at Pet Palace Resort in Pittsburgh, PA. The ideal candidate should possess strong customer service skills, a passion for pets, and the ability to lead and support a team in a dynamic environment. **

Job Summary

  • The role involves leading a team of customer service representatives while managing front desk operations at a pet care resort.
  • Candidates must be available for evenings, weekends, and holidays as pets do not take days off.
  • The position offers part-time health benefits, mental health support, telehealth services, and pay starting at $14.00–$16.00/hour plus tips.

Matching Summary

Match Score: 75

** Destination Pet LLC is seeking a Lead Customer Service Representative at Pet Palace Resort in Pittsburgh, PA. The ideal candidate should possess strong customer service skills, a passion for pets, and the ability to lead and support a team in a dynamic environment. **

Salary

Base: $14.00–$16.00/hour DOE; Bonus/Equity: Tips included; Benefits: Part-time health, mental health, and telehealth benefits

Skills & Requirements

Must-have

  • 1+ year customer service experience
  • Ability to lift 40 lbs
  • Evening weekend holiday availability
  • High school diploma or equivalent
  • Experience training others

Nice-to-have

  • Passion for pets and animals
  • Cool under pressure
  • Leadership by example
  • Retail or hospitality background
  • Patience with difficult situations

Key Requirements

  • High school diploma required
  • 1+ year in customer service role
  • Must be able to lift 40 lbs

Work Rights

Not specified

Tailored Resume

Cover Letter