Managing and executing timely & accurate responses to quality complaints based on business criteria, even owning entire E2E customer complaints
Job Summary
Managing and executing timely & accurate responses to quality complaints based on business criteria, even owning entire E2E customer complaints.
Analyzing and managing internal and external quality excellence to enhance customer satisfaction, enable accelerated growth, and deliver product quality complaints.
Applying analytical skills for analysis and interpretation of trends or data generated by a company reporting and participating in efforts to develop a common global SIBG Complaint process.
Matching Summary
Managing and executing timely & accurate responses to quality complaints based on business criteria, even owning entire E2E customer complaints.
Skills & Requirements
Must-have
Quality complaint management
End-to-end customer complaints
Project management skills
Process improvement
Customer service skills
English and French language proficiency
Graveyard shift schedule
Nice-to-have
Innovative solutions
Diverse thinking
Curiosity and creativity
Bold talent application
Strong EHS culture contribution
Key Requirements
Bachelor's degree or higher
Three (3) years of relevant experience
Experience in SAP, Salesforce, CIR, Power BI, EXCEL
Ability to perform analysis impacting resource utilization, speed, costs, and improvements