Command Centre Operation Engineer (l1)

NTT Communications

**
Entry-level troubleshooting experience in ict
Basic knowledge of itil processes and management agents
Proficiency with itsm tools for ticket handling
** NTT DATA is seeking a Command Centre Operation Engineer (L1) to provide first-line support for IT infrastructure and systems, ensuring operational continuity for clients. The ideal candidate should have entry-level troubleshooting experience and a client-centric approach, along with a bachelor's degree or equivalent in IT or Computing. **

Job Summary

  • This role serves as the first point of contact for clients, ensuring their IT infrastructure remains operational through proactive monitoring and incident resolution.
  • The position requires working across two or more technology domains including Cloud, Security, Networking, Applications, or Collaboration to resolve low-complexity incidents.
  • NTT DATA is a global leader committed to diversity, inclusion, and accelerating client success through responsible innovation in AI and digital infrastructure.

Matching Summary

Match Score: 75

** NTT DATA is seeking a Command Centre Operation Engineer (L1) to provide first-line support for IT infrastructure and systems, ensuring operational continuity for clients. The ideal candidate should have entry-level troubleshooting experience and a client-centric approach, along with a bachelor's degree or equivalent in IT or Computing. **

Skills & Requirements

Must-have

  • Entry-level troubleshooting experience in ICT
  • Basic knowledge of ITIL processes and management agents
  • Proficiency with ITSM tools for ticket handling
  • Ability to work across multiple technology domains
  • Strict adherence to defined SOPs and SLAs

Nice-to-have

  • Client-centric approach with positive outlook
  • Active listening and cross-cultural communication skills
  • Willingness to work longer hours when necessary
  • Experience creating or updating knowledge articles
  • Participation in disaster recovery testing activities

Key Requirements

  • Bachelor's degree in IT or Computing
  • Entry-level experience in medium to large ICT organization
  • Good understanding of redundancy concepts

Work Rights

Not specified

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