Medical Complaint Handling Specialist With Turkish

Alcon

Warsaw, Poland
**
Proficiency in english and turkish languages
Experience in customer service or complaints handling
Knowledge of medical device regulations and sops
** Alcon is seeking a Medical Complaint Handling Specialist fluent in Turkish to join their Quality & Regulatory Affairs team in Warsaw, Poland. The role involves processing complaint records for Alcon products across the EMEA region, ensuring compliance with regulations, and facilitating effective communication with stakeholders. **

Job Summary

  • This role is part of Alcon's Quality & Regulatory Affairs function ensuring products meet strict global quality standards.
  • The specialist processes complaint records involving Alcon devices and OTC products across the EMEA region while maintaining regulatory compliance.
  • Employees benefit from a flexible hybrid work model (3/2 weekly) and opportunities to influence solution design in an international environment.

Matching Summary

Match Score: 75

** Alcon is seeking a Medical Complaint Handling Specialist fluent in Turkish to join their Quality & Regulatory Affairs team in Warsaw, Poland. The role involves processing complaint records for Alcon products across the EMEA region, ensuring compliance with regulations, and facilitating effective communication with stakeholders. **

Skills & Requirements

Must-have

  • Proficiency in English and Turkish languages
  • Experience in customer service or complaints handling
  • Knowledge of medical device regulations and SOPs
  • Ability to triage adverse event reports
  • Data entry accuracy in safety systems

Nice-to-have

  • Experience with GDPR and privacy data handling
  • Ability to work in a high-paced agile environment
  • Strong communication skills with international stakeholders
  • Familiarity with CRM and service record systems

Key Requirements

  • About 1 year of experience in customer service or complaints handling
  • Completed higher education degree
  • Fluency in both English and Turkish

Work Rights

Not specified

Tailored Resume

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