Col - Customer Service & Shipping Documentation Specialist

PIL UAE LLC

Bogotá, Colombia
On-site
Customer service in shipping
Sea shipping documentation
Ms office and crm software proficiency
This person will serve as the primary point of contact for customers to handle contracts, giving shipping documentation support, ensuring the accurate and timely issuance of shipping documents while maintaining high standards of customer service

Job Summary

  • This person will serve as the primary point of contact for customers to handle contracts, giving shipping documentation support, ensuring the accurate and timely issuance of shipping documents while maintaining high standards of customer service.
  • The successful candidate will play a crucial role in driving revenue growth by acquiring new customers, maintaining existing relationships, and expanding the company’s market share in the shipping and logistics industry.
  • Be part of a leading global carrier with a strong focus on sustainability and innovation.

Matching Summary

This person will serve as the primary point of contact for customers to handle contracts, giving shipping documentation support, ensuring the accurate and timely issuance of shipping documents while maintaining high standards of customer service.

Skills & Requirements

Must-have

  • Customer service in shipping
  • Sea shipping documentation
  • MS Office and CRM software proficiency
  • Import/export processes knowledge
  • Spanish fluency required
  • Organized and follows regulations

Nice-to-have

  • Proactive and innovative mindset
  • Team spirit and adaptability
  • Understanding of NATHALIA and Ecuapass
  • Excellent communication and interpersonal skills

Key Requirements

  • Bachelor’s degree in business, Logistics, or related field
  • Experience in customer service within shipping or logistics
  • Experience in sea shipping documentation
  • Proficiency in MS Office and CRM software
  • Knowledge of import/export processes, documentation, and invoicing
  • Intermediate English level (B1, B2 or higher)
  • Must be fluent in Spanish
  • Legal right to work in Colombia

Work Rights

Must have legal right to work in Colombia

Tailored Resume

Cover Letter