Manager, It Support Services - Express Scripts Canada
Express Scripts Canada
Mississauga, Canada
$95,000-$110,000 annually py
Hybrid
Tier 1 and tier 2 technical support
Itsm/itil best practices
End-user computing services
Express Scripts Canada is seeking a Manager of IT Support Services to lead a team responsible for providing Tier 1 and Tier 2 technical support across Canada. The role requires strong leadership skills, IT management experience, and a focus on operational excellence while promoting a collaborative and innovative culture
Job Summary
Lead a centralized team delivering high-quality Tier 1 and Tier 2 technical support across the Canadian organization, shaping the end-user support experience.
Oversee IT support operations, incident management, and partner with internal stakeholders and U.S. counterparts to deliver consistent end-user technologies.
Drive operational excellence, service reliability, and continuous improvement while leading, coaching, and developing IT Support team members.
Matching Summary
Match Score: 85
Express Scripts Canada is seeking a Manager of IT Support Services to lead a team responsible for providing Tier 1 and Tier 2 technical support across Canada. The role requires strong leadership skills, IT management experience, and a focus on operational excellence while promoting a collaborative and innovative culture.
Salary
$95,000-$110,000 Annually
Skills & Requirements
Must-have
Tier 1 and Tier 2 technical support
ITSM/ITIL best practices
end-user computing services
major incident management
security standards and risk management
Nice-to-have
people-first leadership style
collaboration and accountability
continuous improvement and automation
Key Requirements
5+ years of management experience
ITIL v4 Foundation certification
3+ years of major incident management experience
Bachelor’s degree in Computer Science, IT, or equivalent professional experience