Technology Support Specialist

University of Arkansas, Fayetteville

Fayetteville, Arkansas, US
Base: $43,923 - $46,000; bonus/equity: not specifi...
Fully remote
It help desk ticketing system
Troubleshoot and resolve technical issues
Maintain technology equipment and software
The University of Arkansas, Fayetteville is seeking a Technology Support Specialist to provide IT support, maintain technology systems, and assist end users with technical issues. The position requires a bachelor's degree in a related field and at least one year of experience in computer support, with a focus on customer service and problem-solving abilities

Job Summary

  • The Technology Support Specialist is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
  • This position also acts as a backup to the building support specialist for basic building duties and securing the building at the end of the business day.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance.

Matching Summary

Match Score: 75

The University of Arkansas, Fayetteville is seeking a Technology Support Specialist to provide IT support, maintain technology systems, and assist end users with technical issues. The position requires a bachelor's degree in a related field and at least one year of experience in computer support, with a focus on customer service and problem-solving abilities.

Salary

Base: $43,923 - $46,000; Bonus/Equity: Not specified; Benefits: Yes

Skills & Requirements

Must-have

  • IT Help Desk ticketing system
  • troubleshoot and resolve technical issues
  • maintain technology equipment and software
  • end user support
  • hardware and software configuration

Nice-to-have

  • customer service skills
  • collaborative work environment
  • fast-paced environment
  • building support backup

Key Requirements

  • Bachelor's degree in computer science or related field
  • At least one year of computer support experience
  • At least five years of computer support experience

Work Rights

Proof of legal authority to work in the United States

Tailored Resume

Cover Letter