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M&T Bank is seeking a Bilingual (Spanish) Contact Center Specialty Service Representative for their Bridgeport, Connecticut location. This role involves providing exceptional customer service, addressing inquiries, and cross-selling bank products while initially requiring on-site work for the first six months.
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Job Summary
The role serves as the voice of the bank by providing outstanding service experiences for inbound and outbound customer servicing events.
Employees must demonstrate superior knowledge of bank systems to identify opportunities for cross-selling and expanding customer relationships.
The position requires adherence to risk and regulatory standards while resolving customer complaints and ensuring timely issue resolution.
Matching Summary
Match Score: 75
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M&T Bank is seeking a Bilingual (Spanish) Contact Center Specialty Service Representative for their Bridgeport, Connecticut location. This role involves providing exceptional customer service, addressing inquiries, and cross-selling bank products while initially requiring on-site work for the first six months.
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Salary
Base: $22.79 - $37.99 Hourly (USD); Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Bilingual Spanish language proficiency required
On-site work in Bridgeport CT for first 6 months
Open availability Monday-Friday 8:30AM-9PM EST
Nice-to-have
Experience mentoring new hire agents
Knowledge of banking products and services
Proven problem-solving skills in fast-paced environment
Key Requirements
High school diploma or GED
Minimum 2 years customer service or bank experience