Head Of Operations & Retention For Dtc Health Wellness

Jobgether

New Zealand, New Zealand
**
Direct-to-consumer health wellness experience
Post-purchase operations optimization
Fulfillment and logistics management
** The Head of Operations & Retention for DTC Health Wellness position seeks a strategic leader to enhance post-purchase operations for a high-growth health and wellness brand in New Zealand. The role emphasizes improving customer retention and fulfillment processes, requiring a candidate who thrives in fast-paced environments and has a passion for operational excellence. **

Job Summary

  • This leadership role is focused on transforming post-purchase operations into a competitive advantage by improving fulfillment, customer retention, and overall experience.
  • You will oversee critical operational systems, optimize customer journeys after checkout, and build efficient processes that support sustainable growth.
  • Working in a fast-paced and entrepreneurial environment, you will have significant ownership and influence across logistics, support, and performance metrics.

Matching Summary

Match Score: 75

** The Head of Operations & Retention for DTC Health Wellness position seeks a strategic leader to enhance post-purchase operations for a high-growth health and wellness brand in New Zealand. The role emphasizes improving customer retention and fulfillment processes, requiring a candidate who thrives in fast-paced environments and has a passion for operational excellence. **

Skills & Requirements

Must-have

  • Direct-to-consumer health wellness experience
  • Post-purchase operations optimization
  • Fulfillment and logistics management
  • Customer retention strategy development
  • Cross-functional team leadership

Nice-to-have

  • Strategic operator mindset
  • Entrepreneurial environment adaptability
  • Complex problem-solving skills
  • Passion for operational excellence
  • Experience in dynamic business scaling

Key Requirements

  • Leadership experience in operations and retention
  • Background in DTC health or wellness sector
  • Proven track record of scaling operations

Work Rights

Not specified

Tailored Resume

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