Airfreight Customer Service Assistant Manager (Import) [SL]

WECRUIT PTE. LTD.

Singapore, Singapore
Airfreight import operations management
Customs compliance oversight
Team performance monitoring against slas
The role involves supervising the Airfreight Import Customer Service team to ensure efficient end-to-end import operations

Job Summary

  • The role involves supervising the Airfreight Import Customer Service team to ensure efficient end-to-end import operations.
  • Candidates will oversee daily activities including shipment documentation, carrier coordination, and strict adherence to customs compliance.
  • The position requires managing complex customer inquiries and acting as an escalation point for service-related issues.

Matching Summary

Match Score: 85

The role involves supervising the Airfreight Import Customer Service team to ensure efficient end-to-end import operations.

Skills & Requirements

Must-have

  • Airfreight import operations management
  • Customs compliance oversight
  • Team performance monitoring against SLAs
  • Shipment documentation processing
  • Carrier coordination and billing

Nice-to-have

  • Process improvement initiative experience
  • Complex customer inquiry resolution
  • Collaborative stakeholder engagement
  • Workflow effectiveness enhancement

Key Requirements

  • Experience in airfreight import supervision
  • Knowledge of customs compliance regulations
  • Ability to monitor team KPIs and SLAs

Work Rights

Not specified

Tailored Resume

Cover Letter