Supv, Capability Center Operations - Gcc Global Automotive

Assurant Services Australia Pty Limited

Buenos Aires, Argentina
**
Leading a team of 15-30 people
Monitoring kpis and performance
Client conference calls
** Assurant Services Australia is seeking a Customer Care Supervisor for its Global Capability Center in Buenos Aires, Argentina. The role involves leading a team, monitoring performance, and fostering a collaborative environment, while also requiring advanced English and supervisory experience. **

Job Summary

  • Responsible for leading a teamwork of 15 to 30 people, monitoring KPIs, responsible for training, coaching, motivating and directing it while creating an environment which encourages commitment, increased productivity and superior quality.
  • Participates in regularly scheduled conference calls with clients designed to obtain feedback on the performance of the team, and to provide an opportunity to implement any necessary procedural changes.
  • To work in a multicultural environment interacting with people from different countries.

Matching Summary

Match Score: 75

** Assurant Services Australia is seeking a Customer Care Supervisor for its Global Capability Center in Buenos Aires, Argentina. The role involves leading a team, monitoring performance, and fostering a collaborative environment, while also requiring advanced English and supervisory experience. **

Skills & Requirements

Must-have

  • Leading a team of 15-30 people
  • Monitoring KPIs and performance
  • Client conference calls
  • Process improvement initiatives
  • Advanced English level

Nice-to-have

  • Multicultural environment
  • Fostering teamwork
  • Career development discussions

Key Requirements

  • At least two years in a supervisor role
  • At least 9 months in current role

Work Rights

Not specified

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