Not specified; benefits: pension, life assurance, ...
On-site
Responding to it requests via phone email
Diagnosing hardware and software faults
Logging customer faults and requests
Radius is seeking an IT Support Analyst for an Industrial Placement in Crewe, UK, to assist its IT Operations team in delivering IT service and support. The role involves direct interaction with customers, resolving IT issues, and maintaining high standards of customer service
Job Summary
The role involves acting as the front-line contact for customers experiencing IT issues and working closely with support teams to resolve them efficiently.
Radius offers a competitive reward package including a pension, life assurance, employee fuel card scheme, and free daily breakfast.
This industrial placement is located at the group's Head Office in Crewe, Cheshire, UK, within a modern purpose-built space featuring a gym and café.
Matching Summary
Match Score: 85
Radius is seeking an IT Support Analyst for an Industrial Placement in Crewe, UK, to assist its IT Operations team in delivering IT service and support. The role involves direct interaction with customers, resolving IT issues, and maintaining high standards of customer service.
Salary
Not specified; Benefits: Pension, Life assurance, Fuel card, EV scheme, Free breakfast, Gym access
Skills & Requirements
Must-have
Responding to IT requests via phone email
Diagnosing hardware and software faults
Logging customer faults and requests
Prioritizing support calls effectively
Providing 1st line technical support
Nice-to-have
Excellent written and verbal communication skills
Self-motivated with strong team collaboration
Positive flexible attitude to work
Passionate about customer service excellence
Eager to learn and grow in IT
Key Requirements
Experience in providing excellent customer service