8+ years professional software development experience
Experience hiring and growing engineering teams
This role leads the development of Five9's AI Agent software platform providing fully autonomous self-service agents for customer support and sales
Job Summary
This role leads the development of Five9's AI Agent software platform providing fully autonomous self-service agents for customer support and sales.
The ideal candidate will manage a high-performing team of 4-8 engineers while maintaining strong technical credibility in architecture and best practices.
The position requires a hybrid work model with three days per week (Monday, Wednesday, Thursday) in the San Francisco office.
Matching Summary
This role leads the development of Five9's AI Agent software platform providing fully autonomous self-service agents for customer support and sales.
Skills & Requirements
Must-have
3+ years leading software engineering teams
8+ years professional software development experience
Experience hiring and growing engineering teams
Strong technical credibility in architecture decisions
Hybrid work availability in San Francisco office
Nice-to-have
Fostering culture of operational excellence
Customer empathy and ownership mindset
Experience with AI-assisted development tools
Collaboration with Forward Deployed Engineering teams
Key Requirements
3+ years managing software engineering teams
8+ years professional software development experience
5+ years experience in relevant domain (inferred from context)