Client Success Manager Lead – Bizapps Managed Services (microsoft Dynamics 365 Bc/f&o/ce, Netsuite, Power Platform)
BDO
Multiple Locations
$115,000 to $165,000 py
On-site
Microsoft dynamics 365 bc/f&o/ce
NetSuite
Power platform
Lead client success strategy, governance, and delivery excellence across a portfolio of Microsoft Business Applications
Job Summary
Lead client success strategy, governance, and delivery excellence across a portfolio of Microsoft Business Applications.
Act as a trusted advisor to senior client stakeholders, establishing governance frameworks, coaching Client Success Managers, and driving consistency in delivery practices.
Own a portfolio of strategic accounts, ensuring delivery against scope, timelines, budgets, and SLA/KPI compliance.
Matching Summary
Lead client success strategy, governance, and delivery excellence across a portfolio of Microsoft Business Applications.
Salary
$115,000 to $165,000 per annum
Skills & Requirements
Must-have
Microsoft Dynamics 365 BC/F&O/CE
NetSuite
Power Platform
Client Success Strategy
Governance Frameworks
Delivery Excellence
Executive Advisory
Nice-to-have
People-first culture
Continuous improvement
Thought leadership
Data-driven insights
Key Requirements
8-12+ years of experience
Client Success/Customer Success
Technology consulting or delivery leadership
ERP/CRM experience
Microsoft Dynamics 365/Power Platform/NetSuite product knowledge
Team management experience
Managing multiple client portfolios
Project/program management and managed services delivery