Base: $140,000 - $195,000; bonus/equity: not speci...
Remote
Technical liaison between customers and engineering
Troubleshoot and resolve technical issues
Proactive system monitoring
WEKA is seeking a Senior Designated Services Engineer to enhance customer success by providing technical expertise and troubleshooting support for their innovative AI data infrastructure solutions. The ideal candidate should have extensive experience in customer-facing technical roles, particularly with enterprise infrastructure, and possess a solid understanding of distributed storage systems and networking
Job Summary
Serve as the primary technical liaison between customers and Engineering to address feature gaps, reliability concerns, and documentation improvements.
Proactively monitor WEKA systems using remote monitoring tools to identify and address potential issues.
Advocate for customer concerns and represent WEKA externally.
Matching Summary
Match Score: 85
WEKA is seeking a Senior Designated Services Engineer to enhance customer success by providing technical expertise and troubleshooting support for their innovative AI data infrastructure solutions. The ideal candidate should have extensive experience in customer-facing technical roles, particularly with enterprise infrastructure, and possess a solid understanding of distributed storage systems and networking.
Salary
Base: $140,000 - $195,000; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, Life, 401(K), Flexible Time off (FTO), sick time, leave of absence
Skills & Requirements
Must-have
Technical liaison between customers and Engineering
Troubleshoot and resolve technical issues
Proactive system monitoring
Customer issue tracking and documentation
Expertise in Linux/Unix administration
Strong understanding of distributed storage systems