This role is responsible for leading the operational performance and development of our Parcel Returns proposition across George.com, Amazon and our third-party ASDA toyou clients
Job Summary
This role is responsible for leading the operational performance and development of our Parcel Returns proposition across George.com, Amazon and our third-party ASDA toyou clients.
Asda offers a hybrid way of working with a minimum 3 days a week in one of their Home Offices and an excellent benefits package including discretionary company bonus, pension matching, and colleague discounts.
The role involves managing a small team, driving continuous improvement, and collaborating across multiple functions to ensure efficient and high-quality returns processing.
Matching Summary
This role is responsible for leading the operational performance and development of our Parcel Returns proposition across George.com, Amazon and our third-party ASDA toyou clients.
Salary
Base: Competitive salary; Bonus/Equity: Discretionary company bonus; Benefits: Pension up to 7% matched, 15% colleague discount, wellbeing services, parental leave policies
Skills & Requirements
Must-have
parcel logistics expertise
returns processing management
multi-partner network coordination
data-driven operational performance
stakeholder management skills
leadership and team coaching
operational compliance oversight
Nice-to-have
customer- and client-first mindset
proactive solution-focused approach
strong organisation and planning skills
excellent communication skills
experience delivering change at pace
Key Requirements
experience in parcel logistics or returns operations
strong analytical capability
confident stakeholder management
leadership experience coaching others
experience with third-party carrier or client management