Sr Manager, Rare Disease Customer Engagement Excellence (f/m/d)

Biogen

Vienna, Austria
Customer engagement model in rare disease
Cross-functional strategic account planning
Optimizing patient journey
The incumbent will drive excellence in customer operations with a focus on Rare Disease and acts as an enabler for customer-facing teams

Job Summary

  • The incumbent will drive excellence in customer operations with a focus on Rare Disease and acts as an enabler for customer-facing teams.
  • Identify and select opportunities to advance our customer engagement model in rare disease, with the aim of maximizing business opportunities for each asset, ensuring optimal competitiveness.
  • We are a global team with a commitment to excellence, and a pioneering spirit, fostering an environment where individual contributions make a significant impact.

Matching Summary

The incumbent will drive excellence in customer operations with a focus on Rare Disease and acts as an enabler for customer-facing teams.

Skills & Requirements

Must-have

  • Customer engagement model in rare disease
  • Cross-functional strategic account planning
  • Optimizing patient journey
  • Customer engagement data analysis
  • Rare disease capabilities development
  • Omnichannel initiatives operations

Nice-to-have

  • Innovative and independent character
  • Enthusiasm for advancing capabilities
  • Ambition to stay ahead of industry trends
  • Influence decision makers across all levels

Key Requirements

  • 5 to 8 years of experience
  • Biopharmaceutical industry experience
  • Customer facing role experience
  • Customer excellence domain experience
  • Proven track record in matrix organization
  • Fluent German and excellent English skills

Work Rights

Not specified

Tailored Resume

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