Uk&i Voice Of The Customer Specialist (10 Month Ftc)
TSYS
Thoroughly investigate customer complaints
Negotiate fairly with customers
Conduct root cause analysis of issues
This role involves ensuring all customer complaints are fully resolved within agreed timescales through thorough investigation and fair negotiation
Job Summary
This role involves ensuring all customer complaints are fully resolved within agreed timescales through thorough investigation and fair negotiation.
The specialist will conduct root cause analyses to identify process improvements and publish insights to prevent future recurrence.
You will manage Financial Ombudsman cases by providing accurate responses to defend the company's position while maintaining professional relationships.
Matching Summary
This role involves ensuring all customer complaints are fully resolved within agreed timescales through thorough investigation and fair negotiation.
Skills & Requirements
Must-have
Thoroughly investigate customer complaints
Negotiate fairly with customers
Conduct root cause analysis of issues
Handle Financial Ombudsman cases
Maintain strong customer relationships
Track and report customer satisfaction feedback
Nice-to-have
Ability to share best practices
Strong communication skills
Experience with Trust Pilot and Google Reviews
Proactive problem-solving approach
Collaborative team player mindset
Key Requirements
10-month fixed-term contract availability
Strong customer service and negotiation skills
Experience handling escalations and ombudsman queries