As a Software Engineer, Industrial IOT you will be the key technical contact for our customers, providing top-tier support and resolving technical issues to ensure a seamless user experience
Job Summary
As a Software Engineer, Industrial IOT you will be the key technical contact for our customers, providing top-tier support and resolving technical issues to ensure a seamless user experience.
Your role is vital in maintaining high levels of customer satisfaction by swiftly addressing product malfunctions, guiding users through technical challenges, and collaborating with internal teams to improve our offering.
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies.
Matching Summary
As a Software Engineer, Industrial IOT you will be the key technical contact for our customers, providing top-tier support and resolving technical issues to ensure a seamless user experience.
Skills & Requirements
Must-have
customer support
technical issue resolution
customer onboarding
IT/OT infrastructure understanding
cross-functional team collaboration
Nice-to-have
customer-centric mindset
flexibility to adapt
learning opportunities
empathetic communication
Key Requirements
5 years of customer success/support experience
Bachelor's degree in CS or related field preferred