Digital Experience Specialist Ii

Cision

Remote
Fully remote
Digital engagement initiatives
User behavior analysis
Digital experience platform configuration
Cision is seeking a Digital Experience Specialist II to enhance digital customer experiences within a SaaS environment. The role focuses on designing and optimizing user journeys, analyzing engagement metrics, and collaborating with cross-functional teams to drive customer onboarding and retention

Job Summary

  • This role is responsible for designing, implementing, and optimizing digital customer experiences that support onboarding, product adoption, engagement, and retention within a SaaS environment.
  • Partner with cross-functional stakeholders, such as product management, customer success, marketing, and operations, to align digital experience initiatives with product updates, customer lifecycle milestones, and organizational priorities.
  • Contribute to the development and maintenance of best practices, documentation, and scalable frameworks that support consistent digital experience delivery across markets and functions.

Matching Summary

Match Score: 85

Cision is seeking a Digital Experience Specialist II to enhance digital customer experiences within a SaaS environment. The role focuses on designing and optimizing user journeys, analyzing engagement metrics, and collaborating with cross-functional teams to drive customer onboarding and retention.

Skills & Requirements

Must-have

  • Digital engagement initiatives
  • User behavior analysis
  • Digital experience platform configuration
  • Cross-functional stakeholder collaboration
  • Performance reporting and evaluation

Nice-to-have

  • Continuous improvement mindset
  • Scalable framework development
  • Adherence to internal policies

Key Requirements

  • 3+ years in related role or experience
  • Demonstrated ability to design and manage digital engagement or customer experience initiatives within a SaaS or technology-enabled environment
  • Proficiency in interpreting user behavior data
  • Experience working with digital engagement or customer experience platforms
  • Strong analytical, problem-solving, and critical-thinking skills

Work Rights

Not specified

Tailored Resume

Cover Letter