Ms Engineer L1 (vietnamese And English - Bilingual)

NTT DATA

Hybrid
Fluency in vietnamese and english
First-line technical incident resolution
Client infrastructure monitoring
This role serves as the first point of contact for clients to ensure their IT infrastructure remains operational

Job Summary

  • This role serves as the first point of contact for clients to ensure their IT infrastructure remains operational.
  • The position requires proactive identification and resolution of technical incidents while maintaining strict service level agreements.
  • NTT DATA offers relocation support for Vietnamese-speaking candidates outside Malaysia and embraces a diverse, inclusive workplace culture.

Matching Summary

This role serves as the first point of contact for clients to ensure their IT infrastructure remains operational.

Skills & Requirements

Must-have

  • Fluency in Vietnamese and English
  • First-line technical incident resolution
  • Client infrastructure monitoring
  • ITSM ticketing system usage
  • SLA adherence

Nice-to-have

  • Active listening techniques
  • Cross-cultural communication skills
  • Positive outlook and agility
  • Root cause analysis experience
  • Fresh graduates welcomed

Key Requirements

  • Diploma or degree in IT/Computer Science
  • 1-2 years IT helpdesk experience preferred
  • Fluent in Vietnamese and English (speaking/writing)

Work Rights

Relocation support provided for Vietnamese speakers outside Malaysia

Sponsorship: available

Tailored Resume

Cover Letter